Lancaster Bury St Edmunds is a BMW and MINI franchised dealership which has been running for over 20 years in Bury St Edmunds, Suffolk.
Services offered are New and Used car sales, incorporating Corporate and Motability, Service, Bodyshop and genuine Parts and Accessories.
Customer Service
Lancaster pride themselves on providing exceptional customer service in both their Sales and Aftersales departments. BMW and MINI have a national star rating and their dealerships can achieve up to 5 stars for Sales and 5 stars for Aftersales under each brand. These are achieved by independent surveys carried out with their customers. Lancaster are currently among the top 10% of dealerships in the country for customer satisfaction, frequently achieving a combined star rating of 19.5 and at the end of 2013 held 20 stars. Star ratings and customer’s comments can be found on their web sites www.lancasterburystedmunds.co.uk
New Cars
BMW are constantly updating and introducing new models into their range, which feature Efficient Dynamics making their cars more fuel efficient with lower CO2 emissions and many models now include the option for xDrive, the all wheel drive solution. Many models are on display in the Lancaster Bury St Edmunds showroom and there is a good range available for test drive. To arrange a test drive call 01284 752525 or e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Ample customer parking makes for an easy visit, and there are Business Managers on hand to offer advice on the best finance packages for customers needs.
Approved Used Cars
Lancaster Bury St Edmunds are proud to have a well stocked approved used car listing, and a new Used Car Showroom allows a comfortable viewing for many models. All have had over 120 vehicle checks carried out and come with 12 months unlimited mileage BMW or MINI Warranty, 12 months BMW or MINI Roadside Assistance and 12 months MOT cover. The up to date list can be found by visiting Lancaster Bury St Edmunds web sites.
Aftersales
Lancaster Bury St Edmunds' Servicing Department is equipped with the latest manufacturer technology and all their technicians have up to date training to take the best care of these premium brands, using only genuine BMW or MINI parts, which in most instances come with a 2 year warranty. Service customers have the opportunity to request a free loan car when booking in, especially valuable to keep the business user on the road. Comfortable waiting areas with free wi-fi access, i-Pad use and drinks with biscuits, or a collection and drop off to local areas are also on offer. Service appointments can now be booked direct from the web sites.
Lancaster Bury St Edmunds
Thetford Road, Fornham St Martin, Bury St Edmunds, Suffolk IP31 1SX
01284 752525 www.lancasterburystedmundsbmw.co.uk
